Functions of the Public Complaints Section

The Office has fully operationalized and implemented the Quality Management System standards and requirements aimed at effectively and efficiently handling and managing customer complaints in the University; reporting on resolution of complaints to CAJ on a quarterly basis, and creating awareness on service delivery standards at the university.

Below is the summary of the evaluated performance of the University since 2016/2017 as evaluated by CAJ:

FINANCIAL YEAR	SCORE
2023/2024	100
2022/2023	100
2021/2022	100
2020/2021	97
2019/2020	94
2018/2019	91
2017/2018	99
2016/2017	98

Details: Last Updated: 15 April 2025

About Us

The Directorate of Quality Management Systems coordinates handling and resolution of citizen/customer concerns and complaints in the University as guided by the Commission on Administrative Justice (CAJ). The Directorate also receives and implements annual performance guidelines and targets from CAJ on “Resolution of Public Complaints”.

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Complaint Forms and Documents