Directorate of Quality Management Systems +254 (20)-870 3858 director-qms@ku.ac.ke
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Complaints Handling Procedure Flowchart
Complaints Submission
COMPLAINTS SUBMISSION
Submit a Complaint
Appeal a Complaint
In case of feedback, comments, or suggestions please contact
The Director,Directorate of Quality Management System,Kenyatta University,P. O. Box 43844 - 00100,Nairobi, Kenyawww.ku.ac.ke
Landline: +254 - (20)-870 3858, Cellphone (+254) 114 105 687
Email: complaints@ku.ac.ke.
Working Hours: Monday- Friday: 8.00 am - 5:00pm
The Directorate of Quality Management Systems coordinates handling and resolution of citizen/customer concerns and complaints in the University as guided by the Commission on Administrative Justice (CAJ). The Directorate also receives and implements annual performance guidelines and targets from CAJ on “Resolution of Public Complaints”.