Directorate of Quality Management Systems +254 (20)-870 3858    director-qms@ku.ac.ke

Public Complaints Office Public Complaints Office

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How to Lodge a Complaint

Complaints Handling Procedure Flowchart

Complaints Submission

 

COMPLAINTS SUBMISSION

Contact Us

In case of feedback, comments, or suggestions please contact

The Director,
Directorate of Quality Management System,
Kenyatta University,
P. O. Box 43844 - 00100,
Nairobi, Kenya
www.ku.ac.ke

Landline: +254 - (20)-870 3858, Cellphone (+254) 114 105 687

Email: complaints@ku.ac.ke.

Working Hours: Monday- Friday: 8.00 am - 5:00pm

About Us

The Directorate of Quality Management Systems coordinates handling and resolution of citizen/customer concerns and complaints in the University as guided by the Commission on Administrative Justice (CAJ). The Directorate also receives and implements annual performance guidelines and targets from CAJ on “Resolution of Public Complaints”. 

Quick Links

Complaint Forms and Documents

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