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COMPLAINTS MANAGEMENT AND ACCESS TO INFORMATION INFRASTRUCTURE

 

Campus

Physical Locations

Contact Details for Complaint Handling Officer(s)

A. Main Campus

P.O. Box 43844 - 00100, Nairobi.

 

Directorate Complex, 1st Floor Wing B, Office No. 103/104/105/106

Along Nairobi - Thika Super-Highway

Complaints Handling Officer,

Tel. No.: +254 (020) 870 3858/0114105687

E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

B. Satellite Campuses

a)      City Centre Campus,

 

P.O. Box 43844 - 00100, Nairobi.

 

Comcraft Building

Along Haile Selassie Avenue

 

Mr. Simon Mwai,

Complaints Handling Officer,

Tel. No.:   0721 358 614,                                                                    

E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

b)      Mombasa Campus, Mombasa City

P.O. Box 16778 - 80100, Mombasa

 

Nkrumah road next to Central Bank

 

Dr. Fredrick Tamooh,

Complaints Handling Officer,

Tel. No.:   0703 - 334 442,                                                                    

E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

c)      Embu Campus, Embu Town

P.O. Box 1590 - 60100, Embu

Ghanshayam Building, 1st Floor Right Wing

Along Patel Road

Dr. Gabriel Madanje

Complaints Handling Officer,

Tel. No.:  0722 665 678,

E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

d)      Kitui Campus

P.O. Box 43844 - 00100, Kitui

 

Kwa-Vonza, 20kms from Kitui Town

Along Kitui Machakos Road

Dr. Leonard Munga,

Complaints Handling Officer,

Tel. No.:  0725613619,                                                                    

E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

e)      Parklands Campus, Parklands

P.O. Box 43844 - 00100, Nairobi

 

Chemilil Road, Off Kolobot Road

Mr. Daniel Mbanjo,

Complaints Handling Officer,

Tel. No.:  0723 923 227,                                                                   

E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

f)       Nakuru Campus

P.O. Box 17952 - 21000, Nakuru

 

Kenyatta University Plaza

Along Geoffrey Kamau Way

Dr. Loice W. Mwai,

Complaints Handling  Officer,

Mobile: 0721-360 112,                                                          

E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

 

Details
Last Updated: 23 March 2022

How to lodge a Complaint

Complaints Handling Procedure Flowchart

Complaints Management And Access To Information Infrastructure

 Download Complaints Form

Customer Complaint  Form

Customer Complaint Appeal Form

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